Buyers will be fully reimbursed of all costs relating to the sale including return postage in the following circumstances:
(i) The buyer reasonably believes that the goods received do not match the description given on the items product page.
(ii) If goods received are faulty in a way not described on the items product page.
On meeting one of the above criteria items should be returned within 30 days of purchase to:
Bluecharge Direct Ltd
Units 15 and 16
Oakwell Business Centre
Oakwell View
Barnsley
S71 1HX
United Kingdom
Orders cancelled under the terms of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations (CCR):
The buyer has the right to cancel any order placed under the cooling off period. The cooling off period is 14 calendar days from the day after receiving the goods ordered. Once goods have been used the Consumer Cancellation Regulations cooling off period no longer applies. Cancellation should be given in writing by the buyer within the cooling off period.
Orders cancelled within the cooling off period should be returned within 14 days of the cooling off period expiring to:
Bluecharge Direct Ltd
Units 15 and 16
Oakwell Business Centre
Oakwell View
Barnsley
S71 1HX
United Kingdom
Business to business sales are not covered by the Consumer Contracts Regulations.
Where the buyer fully cancels their order and had selected a standard delivery service then the standard delivery charge shall be refunded. Orders partially cancelled do not qualify a delivery charge refund. Express delivery charges will only be refunded if the order is cancelled prior us to booking the express delivery service.
All refunds due will be processed within 14 days of receiving returned goods.